FAQS + REFUND POLICY
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How Does Cobbly Repair Work?
You give us the details, we give you an honest estimate of the service price.
You ship us your item, our Cobblers inspect it, share their feedback, repair it, and send it back to you.
We even have a chat agent to help you select the right service and understand pricing before you ship your items to us.
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What Repair Services do you offer?
If you can dream it we’ll check if it’s a good idea. Our most popular services include: Shoe Repair, Handbag Reconditioning, Sole Covers & Replacement, Leather Polishing & Restoration, Salt Stain Removal & Weather Proofing, Heel Replacement & Belt Resizing.
Don’t see what you need in the list? Request a custom quote!
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What if I'm not happy with my repairs?
Refund and Returns Policy: We want you to be as happy with your item as the day you first bought it, so if when you receive your item back from being serviced, you are in anyway dissatisfied, email us at hello@cobbly.co within one week, and we’ll contact you to determine how we can make it right. Our services are final, and non-refundable, but we will always contact you first if upon inspection the repairs you are seeking are not possible, or carry any risk to your items to confirm how you would like to proceed.
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How Much Does Repair Cost for Shoes or Handbags?
No one likes “it depends” as an answer, but extra tricky cases take a little longer to repair by hand. Lucky for you, the Cobbly order form carefully analyzes your selections to an accurate estimate for standard services. If upon inspection, it’s a more complicated request, we’ll reach out to you with a final quote for approval. We’re happy to confirm pricing before you commit, just use our customized quote form.
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How Long Will Repair take?
Cobbly keeps you informed every step of the way, from the moment you ship your item to us. Our cobblers will ship your item back within 5 business days of receipt, the faster you ship to us, the sooner we’ll reunite you with your shoes.
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How Do Shipping and returns work?
Your shipping and returns fee is calculated based on your address and item selection at checkout. The price is broken-out for your visibility in your basket.
