FAQS + REFUND POLICY

  • How Does Cobbly Repair Work?

    Cobbly connects you to the country’s best Cobblers so that you can access expert leather repair without a trip to the shop.

    One of the biggest challenges of leather repair is that the labor needed can vary greatly between jobs, so it’s difficult to guess the price before you go in person. But we understand you don’t want to wait for quote when you’re trying to make it through your to-do list, so we’ve created a detailed questionnaire for each service here: Start your Repair to give you an accurate estimate of pricing at checkout. Once the cobbler inspects your item, they’ll notify you if they identify any discrepancies between the work needed, and what you input. You can even chat us for help picking the right option for your item.

    If you’re unsure, or don’t see what you need in our most common requests, you can send us a video and we;ll customize your quote.

    When we get your order, we’ll send you a mailing label (or a courier pickup for our NYC and LA customers) to make it as simple as possible to get your items to our experts.

    They repair the items and ship it back to you.

    It’s that simple, drop off and pickup are now just a few clicks before we collect from you.

  • What Repair Services do you offer?

    If you can dream it we’ll check if it’s a good idea. Our most popular services include: Shoe Repair, Handbag Reconditioning, Sole Covers & Replacement, Leather Polishing & Restoration, Salt Stain Removal & Weather Proofing, Heel Replacement & Belt Resizing.

    Don’t see what you need in the list? Request a custom quote!‍ ‍Truly, our team has resized dog leashes, and added gussets.

    We recommend using the custom quote for any complex jobs, or items that feel very worn,

  • What if I'm not happy with my repairs?

    Refund and Returns Policy: We want you to be as happy with your item as the day you first bought it, so if when you receive your item back from being serviced, you are in anyway dissatisfied, email us at hello@cobbly.co within one week, and we’ll contact you to determine how we can make it right. Our services are final, and non-refundable, but we will always contact you first if upon inspection the repairs you are seeking are not possible, or carry any risk to your items to confirm how you would like to proceed.

  • How Much Does Repair Cost for Shoes or Handbags?

    No one likes “it depends” as an answer, but extra tricky cases take a little longer to repair by hand. Lucky for you, the Cobbly order form carefully analyzes your selections to an accurate estimate for standard services. If upon inspection, it’s a more complicated request, we’ll reach out to you with a final quote for approval. We’re happy to confirm pricing before you commit, just use our customized quote form.

  • How Long Will Repair take?

    Cobbly is the fastest option when it comes to shoe repair and handbag repair or leather services. We’ve partnered with local couriers in NYC and LA to pickup and return your items as soon as they’re ready, and our cobblers always complete the work in less than 1 week (we’re usually turning around within 2 days).

    We offer nationwide shipping as well, which generally takes 2-3 days.

    Our customers are consistently surprised that it’s faster than going 2x to their local shop!

  • How Do Shipping and returns work?

    Cobbly has worked to find you the best value options, even when we’re arranging a courier to pick it up from you that day.

    Your shipping and returns fee is calculated based on your address and item selection at checkout. The price is broken-out for your visibility in your basket.

  • My bag was $$$, how do I know it's safe?

    Cobbly only partners with top cobblers that we trust with our own designer shoes and bags. We only partner with leather experts with at least 4.5 stars.

    In NYC and LA, we dispatch couriers that you can track on their journey to our workshops so you know your items are safe.

    For mail -in orders, we request the item value to ensure you’re properly insured for your items’ journeys to us (and back to you shining like new).

  • Can you really fix my shoes or fix my handbags?

    Show us in the custom request form, and we’ll give you an honest answer. It pains us to turn away business, but your satisfaction is a top concern. When the outcome is uncertain, our team will carefully present you the options and pricing so that you can make an informed decision before you commit.

    The good news is, there’s often a way.

  • Should I buy this bag?

    We know a big part of second-hand shopping is the calculation of what you’ll need to invest in a slightly worn item with hidden potential.

    Found a steal on your dream bag but the trim is peeling?

    Send the cobbly team the link in the custom quote form, and our experts will review and estimate the cost to refresh it or if it’s on insta send it to us and we’ll look!

    (we’ll also let you know if there’s not enough detail in the listing to confirm so no one has false cofidence)

  • How is cobbly different?

    Cobbly makes it easy. Yes, there are cobblers with websites, but their main business is brick and mortar, and the online experience is an after thought. You have to send a request and wait, and then figure out how to get your item to their store.

    There’s even a few businesses connecting customers to shops, but they’re just a referral, you still have to compare options, and go back and forth with the cobblers they suggest.

    For our most popular services, cobbly has secured set pricing so that the moment you want to deal with this you can, no waiting for a business hours reply. This doesn’t mean mass, our couriers bring your items to the country’s top cobblers for speedy elevated service (we’ve tested them with our own precious finds).

    And we’re your customer service concierge. We send you updates throughout the process, and our owner will be on the phone if there’s ever an issue with your request.

  • What brands of shoes and handbags does Cobbly repair?

    Cobbly’s first customers worked in fashion and luxury marketing, so it’s no surprise that most of our business is high-end designer: Prada, Gucci, Saint Laurent (YSL), Chanel to name drop a few. Your Louboutin’s need some love? We have replacement red soles ready.

    Our top-rated cobblers are experienced in fine men’s dress shoes and boots as well. No matter the brand, we’re happy to inspect your item and offer a fair and transparent price.